ICS Insure connect services
Icon-map-marker1 Jki-email1-light Linkedin Facebook
INSURANCE ADMINISTRATION SOLVED

INSURANCE ADMINISTRATION SOLVED

Get the world’s best talent on your team

Why gamble on hiring? Let us match you with a high-performing team of specialists so you can easily build a remote team that integrates perfectly with your company.

Sits by the table with laptops. Young business people in formal clothes working in the office

Offshore Remote Working Simplified

Scale faster with a results-driven remote team. We connect insurance businesses with highly skilled global talent. With 25+ years in the insurance industry, you get the perfect-fit candidate every time.

Who is ICS?

Insure Connect is an independent organisation with over 25 years of experience in insurance administration and outsourcing. We provide specialised services to insurance companies, brokers, and underwriting managers, enabling them to efficiently manage and administer their functions without the need for in-house resources.
Get in touch

Our thinking

For any insurance business the concept of offshoring and outsourcing important aspects of its service offering is one it must take seriously, as clients and brokers may perceive the company to be forgoing control of some of its core functions. It is equally important, however, that clients and brokers understand what it means to outsource and the benefits it delivers.
Get in touch

How we can help you

We are global leaders in attracting, retaining, scaling, training and developing talent, who can have exceptional English language written and communication skills, and extremely high work ethic, familiar with a highly regulated industry and its requirements, the business case is that they are located in South Africa where the costs of these services are significantly lower than anywhere else globally, plus are qualified and high skilled.
Get in touch

9 Benefits Of Using Offshore Remote Staff

Have you ever wondered why offshoring administrative functions for the insurance industry is popular? Do you want to grow your insurance business? As a business, your primary driver is to increase productivity and profits. The advantages of having an outside source manage specific tasks for insurance businesses are listed here.

Get in touch
team-of-young-businesswomen-in-meeting-around-tabl

1

LOWERED COSTS

Offshoring administrative functions reduces labor and operational expenses. Costs associated with equipment, office space, and salaries are no longer accounted for. Moreover, you do not have to invest in training and technology.

2

ACCESS TO SKILLED PROFESSIONALS

Hiring offshore experts that are part of you team and address the skills gaps in the markets we operate in This results in accuracy in claims processing, underwriting, and policy management. These specialists can also provide client facing services and have the correct local accreditations to ensure full compliance.

3

ENHANCED CUSTOMER SERVICE

Maintaining the quality of customer service is a must for and successful companies. Offshoring administrative functions will improves customer service as we can provide 24/7 support. Thereby expanding you business services and client market.

4

IMPROVED FOCUS ON CORE TASKS

Offshoring administrative functions allows you to focus on core tasks. The shifted focus improves business efficiency. This also provides opportunities for companies to improve their services.

5

INCREASED FLEXIBILITY

This allows insurance companies to adapt to changes in compliance and client demands. Businesses can enjoy increased flexibility in resource allocation. During seasonal fluctuations, flexibility is beneficial to businesses as you can add and remove resources on the fly.

6

COMPETITIVE EDGE​

By adding significant margin to your business, with and offshoring administrative partnership, allows you more for acquisitions and integrations. Plus you can scale at faster pace to outsmart your competitors, providing a distinct competitive edge.

7

EXPANSION AND SCALE

In a growing market, we focus on attracting talent, training, development and systems so you focus on growth. Plus we can scale to match your administrative needs, we focus on what we do best, allows you to focus with certainty.

8

REDUCTION IN STAFF ISSUES

As your partner we deal with the recruitment, training, succession, compliance, disciplinary, saving you management time and significant costs. Plus clients are relieved of the burden of medical aid, pensions, super nation or any hiring fees, that’s all taken care on with ICS.

9

IMPROVED DATA PROCESSING

Business processing requirements expand alongside business growth. Hiring offshore resources ensures access to qualified and skilled insurance focused staff that will complement your team and be client-facing.

Our Service Offering

We build teams of offshore insurance admin support professionals. Together, we’ll pave the path for business growth.

We offer Tier 1 and Tier 2 administrative staff.

Get in touch
  • Policy Administration
  • Client Service
  • Renewals
  • Recruiters
  • Claims (Commercial and Personal)
  • Underwriting
  • Recoveries
  • Internal Brokers
  • Finance and Management Accounts
  • Compliance

Data Security is core to ICS offerings

As we operate in a highly regulated industry, data privacy and security are our highest priorities. Our staff is a remote workforce operating on your systems, e-mail platform, IT security systems, and policies. In addition, the local South African environment works with the latest data security, firewalls, encryption, and endpoint protection. We conduct regular audits and penetrative tests.

Data Privacy aims to safeguard personal information from unauthorised access, ensuring that sensitive data such as financial records remain secure. We prioritise data privacy and demonstrate our commitment to protecting personal information and building a reputation for reliability and integrity. All data protection laws and regulations are strictly adhered to, protecting data privacy rights.

As an organisation that handles data, we follow your consent for data collection, use, and sharing, which is documented in our standard operating procedures. Data privacy is not just about protection; it also fuels innovation. When individuals trust their data will be handled responsibly, they willingly share information. The terms data protection and data privacy are often used interchangeably. Data privacy defines who has access to data, while data protection provides tools and policies to restrict access to the data. Compliance regulations help ensure user privacy requests are carried out, and companies are responsible for protecting private user data.

I recommend Insure Connect Services for their exceptional insurance administration. Their attention to detail and high-quality service have streamlined our processes effectively. ICS's cost-effective solutions have allowed us to optimise our resources and focus more on our core business. They are a valuable partner for any insurance-related business.

    Paul

    MD of leading London Brokerage

    Insure Connect Services has significantly enhanced our operational efficiency with their impeccable and detailed service. They are proactive and execute every task to the highest standard. Their cost-effective approach has been a boon, allowing for efficient budget allocation. I highly recommend their services.

      Leanne

      AGM Founder and Managing Director, Melbourne

      Insure Connect Services is outstanding in back-office insurance administration, providing unparalleled service and attention to detail. They have refined our administrative processes, ensuring accuracy and reliability. Their cost-effective solutions have enhanced our overall productivity. ICS is a trustworthy and efficient partner in insurance administration.

        Henk

        MD Leading National South African Brokerage

        ICS FAQs

        ICS operates across time zones to ensure seamless service delivery to Australian businesses. Our service staff in South Africa are aligned with Australian business hours, providing uninterrupted support for all your insurance administration needs. This global setup allows us to offer you competitive rates without compromising service quality. You are billed in Australia in Australian Dollars (AUD) for your convenience and to avoid any currency conversion concerns.

        Our staff accesses your system and e-mail platform via a remote work environment. All data remains securely on your premises.

        ICS takes data protection seriously and employs an end-to-end data security solution. Our security measures are based on the principles of POPIA in South Africa and the Privacy Act 1988 in Australia. This includes data encryption in transit and at rest, regular security audits, compliance checks, and staff training on data protection. We also have robust incident response plans to mitigate potential data breaches.

        Absolutely. Because we work on your systems and no data is ever removed, your data always remains yours.

        ICS staff are highly qualified and experienced in all aspects of insurance, including but not limited to Corporate, Commercial, retail, specialist, policy management, administration, and claims management. Our team comprises professionals with extensive insurance industry knowledge, ensuring they can provide expert support tailored to your needs. There is also a range from junior (years of experience) to senior, and we match the right people to the role.

        ICS offers prospective clients a trial period to experience our services first-hand. This allows you to evaluate our capabilities and ensure our services align with your business needs before committing. Please contact our sales team for more information on how to set up a trial.

        We have a master agreement with your business; you pay a monthly agreed cost based on the staff utilised. We employ the staff and handle all labour relations, recruitment, and training. You can add or remove staff by giving one month’s notice per position, providing flexibility to add or remove staff according to your business requirements without the risk.

        ICS aims to make the termination process as straightforward as possible. Our contracts detail the termination process, notice period, and any applicable terms to ensure a smooth transition.

        ICS is committed to maintaining the highest compliance standards with all relevant insurance industry regulations in Australia and South Africa. All our staff are qualified to advise in either Tier 1 or Tier 2 in Aus. We regularly update our processes and training programs to align with the latest regulatory changes and conduct periodic audits to ensure ongoing compliance. Our compliance team works diligently to monitor and implement necessary adjustments to our operations, ensuring we meet or exceed industry standards.

        We offer comprehensive support for any technical issues or inquiries. Our dedicated support team is available during Australian business hours, with options for emergency support outside these hours. We provide multiple channels for support, ensuring you can reach us most conveniently.

        Get in touch with us!

        Please enable JavaScript in your browser to complete this form.
        Name